All products featuring the Scratch logo, characters, or custom designs are considered custom, made-to-order items. As such, these items are non-returnable and non-refundable, except in cases of damage or fulfillment error.

Please double-check sizes, colors, and product details before placing your order.

Contact us here or reach out to shop@scratch.org with your order number. Once your return is approved, we’ll send instructions and a return shipping label. Items sent back without approval won’t be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

If more than 15 business days have passed since we’ve approved your return, please contact us at shop@scratch.org.

If you bought a Codie Blocks product, see the Codie Blocks Return Policy:

Physical Products

Customers may request a refund within 30 days of the delivery date.

Products must be returned in like-new condition, with all original components and packaging.

Customers are responsible for return shipping unless the item arrived damaged or defective.

Once the product is received and inspected, a refund will be issued to the original form of payment within 7–10 business days.

To Request a Refund

Please contact us at support@codieblocks.com with your order number and reason for return. We will provide return instructions and process your request promptly.

Physical Products

Customers may request a refund within 30 days of the delivery date.

Products must be returned in like-new condition, with all original components and packaging.

Customers are responsible for return shipping unless the item arrived damaged or defective.

Once the product is received and inspected, a refund will be issued to the original form of payment within 7–10 business days.

To Request a Refund

Please contact us at support@codieblocks.com with your order number and reason for return. We will provide return instructions and process your request promptly.

All products featuring the Scratch logo, characters, or custom designs are considered custom, made-to-order items. As such, these items are non-exchangeable.

Yes. We do not accept returns on sale items, gift cards, custom or personalized products, or perishable goods.